Shipping policy

Shipping Timeframe
We aim to dispatch all orders within 1–2 working days after payment has been received. Once dispatched, delivery typically takes 3–5 working days within South Africa.

Customization
For custom orders please allow additional time as we rely on outside suppliers for this. Feel free to reach out to us for more details.

Shipping Fees
Shipping fees are calculated at checkout and are based on your delivery address and the size/weight of your order. Occasionally, we may offer free shipping promotions — keep an eye out!

0-5kg: R110
Over 5kg: R220

Delivery Areas
We currently deliver throughout South Africa. If you're in an outlying or rural area, please allow an extra day or two for delivery.

Courier Services
We use trusted local courier partners to ensure your order arrives safely and on time. You will receive a tracking number once your order has been shipped.

Delays
While we strive to meet our delivery estimates, please note that delays can sometimes occur due to circumstances beyond our control (e.g., public holidays, extreme weather, or courier backlogs). We appreciate your understanding and patience.

Questions?
If you have any questions about your order or delivery, please feel free to contact us at info@whinnyandwoof.co.za